Privacy Policy

Effective Date: July 28, 2025

At VV Service Apartment, accessible from vvserviceapartment.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

When you use our website or book a service apartment, we may collect the following types of information:

a. Personal Information

• Full name

• Email address

• Phone number

• Billing and booking address

• Government ID (for verification purposes)

b. Payment Information

We use third-party payment processors (such as Razorpay or Stripe) to process transactions. We do not store your payment details on our servers.

c. Automatically Collected Information

• IP address

• Browser type and version

• Device type

• Pages visited and duration

• Cookies and usage data

2. How We Use Your Information

We use the collected data to:

• Process bookings and payments

• Provide customer support

• Verify user identity and prevent fraud

• Improve website functionality and user experience

• Send updates, promotions, or newsletters (with opt-out option)

• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences

• Analyze traffic and usage patterns

• Enable essential features of the website

You can control or disable cookies through your browser settings. However, some features of the site may not function properly without them.

4. Data Sharing and Disclosure

We may share your information with:

• Service providers (e.g., payment processors, hosting providers)

• Apartment hosts (only relevant information for your stay)

• Legal authorities, when required by law

• Marketing platforms, only if you have opted in

We do not sell or rent your personal data to third parties.

5. Data Security

We implement industry-standard security measures (encryption, SSL, firewalls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location (e.g., EU or California), you may have the right to:

• Access your personal data

• Request corrections or deletions

• Object to processing or withdraw consent

• Request a copy of your data (data portability)

To exercise your rights, please contact us at info@vvserviceapartment.com.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of such external sites.

8. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our website after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

VV Service Apartment
Email: info@vvserviceapartment.com
Website: vvserviceapartment.com